Electronic Banking Services

New Online Banking and Bill Pay

Check Out These New Online Banking Features…

Thanks to a recent system upgrade, you can now enjoy these enhancements to our FREE Online Banking Service:

• Easier Navigation - Enjoy an updated look where you can easily find your account information. You can choose your favorite screens and even customize them to fit your needs.
• Secure Messages - Have questions about your account? Send us a secure message and receive information back quickly.
• E-Alerts - Set up e-mail alerts to send you information regarding your account including balances, transaction information and messages from the Credit Union.
• Pay Your Bills - Our free Bill Pay service is now even easier to access. You can pay your bills by simply logging in to your Online Banking account.
• View Your Statements - Want your statement sooner? View your eStatement by the first business day of the month by using the eStatement feature.
• Account Balances - Stay informed about your accounts. Check your balances, view recent transactions, and even nickname your accounts.
• Transfer Funds - Make one-time and recurring transfers. Use the "Quick Transfer" feature to easily transfer funds between accounts.
• Make Loan Payments - Make payments quickly and securely. Westerra mortgage loan holders will have a new process to make your mortgage payment-the system will easily guide you.
• Safeguard Your Account - Protecting your account has never been easier. You can log on to Online Banking at any time for current account information. You can also update your account.
  

All this is added to the convenience of handling your financial transactions online when it’s convenient for you.  Monitor account balances, track transactions, make loan payments, and transfer funds between your accounts anytime 24 hours a day, 7 days a week.  And it’s all done efficiently, accurately and privately. No need to visit or call the Credit Union - or to wait a whole month to receive your statement. 

Online Banking Frequently Asked Questions

Westerra's Bill Pay Service!

We have great news!   You can now manage your bills by simply logging in to Online Banking.  Westerra's Bill Pay Service allows you to:

• Search for vendors. Add new vendors simply by typing in the company name. If a match is found in the database, the vendor's information will be added automatically. No more hunting down mailing addresses! Simply enter your account number and add your bills to be paid.
• Set up reminders. When you set up reminders, you'll receive a message telling you when your payment is due and other payment reminders.
• Use new E-Bills! An E-Bill (or electronic bill) is like the paper statement you receive each month now, but in an electronic format. You can arrange to have all of your electronic statements available in one location instead of logging on to various web sites.
• Have your account debited on the day your payment is due.
• See it all at a glance! The Payment Center lets you make payments, view pending and recent payments, and see bill reminders all on the same screen.
  

Enroll in Online Banking, Bill Pay and eStatements

Bill Pay Service Frequently Asked Questions

What are the computer system requirements to use the service?

Westerra Bill Pay supports the following browsers:

• Microsoft IE 7.0 – (XP)
• Microsoft IE 7.0 – (Vista)
• Microsoft IE 6.0 – (XP)
• Microsoft IE 6.0 – (Win 2000)
• JAWS 6.0 screen reader - (XP)
• Firefox 2.0 (XP)
• Firefox 1.5 – (XP)
• AOL 9 – (XP)
• Safari 3.0 (OS X 10.5x)
• Safari 2.0 (OS X 10.4x)
• Firefox 2.0 (OS X 10.4x)
• Firefox 1.5 (OS X 10.4x)

Javascript is required for the application to function properly. If not enabled, certain features and functions will not work properly.
Screen Resolution: 800 x 600 VGA or 1024 x 768 VGA
Windows Display Browser Text Size should be medium
Properties Settings should be 96 dpi (Windows default)

How quickly will my bills be paid?
Payments begin processing depending on how the biller or payee is set up to receive payments. Please be sure to review each biller/payees’ calendar for processing time information. You can schedule payments up to a year in advance, and should you happen to schedule a payment to be received on a weekend or a holiday, it will automatically be adjusted to fall on the previous business day. Paying bills electronically enhances your ability to control your payments, allowing you to better manage your cash flow and avoid late fees - which can hurt your credit record.

When will my payment be debited from my account?
Your account will usually be debited the same day it is paid.  In some cases a laser draft must be issued to the biller and the funds will not be collected until the biller/payee cashes the check.

What payment methods can I use to pay my bills?
You can pay your online bills using a checking or money market account.

What is an e-Bill?
An e-Bill, or electronic bill, is like the paper statement you receive each month now in an electronic format for viewing online. You can see all of the same detail in an e-Bill that you can in a paper statement, and more.

Can I view and pay bills that might be in another person's name?
Companies that provide bills through this service will allow you to view any e-Bills you are authorized to see based on the information you provided during the sign-up process. In some cases, these companies may elect to allow you to view bills where another individual's name, such as a spouse, is on the account, as long as you successfully provide the verification information required by biller/payee. Please make sure you are aware of the biller/payees’ policies.

Who do I contact if I have questions about my bill pay account?
If you have any questions while you are using Westerra’s Bill Pay Service, click any “Help” link, call us at 866-645-1549, or click the “Messages” link to send us your question.

FREE Electronic Statements

Want your statements sooner? You can now access your account information faster and at your convenience-including your monthly account statements, credit card statements and your home equity line of credit billing notices. There’s no need to wait for your statement to arrive in the mail or to bother with storing bulky statement envelopes; it’s paperless! E-Statements let you store up to six months of account history, too!

Enroll in Online Banking, Bill Pay and eStatements