24-Hour Phone Banking
Transaction Guide

303-320-7774 * 1-800-858-7213
If you are calling from the 303 or 720 area codes, please call 303-320-7774.  From any other area code, call 1-800-858-7213 toll-free.  The 800 number will not be accessible from 303 or 720 area codes after October 1, 2010.  

Use these codes at any time:

End Call - *
Transfer to Operator - 0
Go to Previous Menu - #

Balance Inquiry Menu (1)

Share Balance - 1
Open Share List - 2
Loan Balance - 3
Open Loan List - 4

History Inquiry Menu (2)

Last Payroll Deposit - 1
Last Deposit - 2
Share History - 3
Loan History - 4
Deposit History - 5
Recent Transaction Activity Menu - 6

Checking History - 1
ATM History - 2
ACH History - 3
Payroll History - 4
Loan History - 5

Check Withdrawal Menu (3)

Share Withdrawal - 1
Loan Advance - 2

Transfer Menu (4)

Share to Share - 1
Share to Loan - 2
Loan to Share - 3
Mortgage Loan Payment - 4
Credit Card Advance - 5

Checking Menu (5)

Check Number Inquiry - 1 (Cleared Check Inquiry)
Checking History - 2
Check Stop Payment - 3
Check Copy Request - 4
Check Number Range - 5 (Range of Cleared Checks)

Loan Menu (6)

Loan Payment Inquiry - 1
Loan Payoff Amount - 2
Loan Payment History - 3
Loan Advance Total - 4
Mortgage Loan Inquiry - 5

Additional Options Menu (7)
Year to Date Information (1)

Dividend Information - 1
Interest Information - 2
IRA Contributions - 3

Change Preferences Menu (2)

Change Access Code - 1
Change to Expert Mode - 2
Change Number of History Transactions in a Group - 3
Change Secondary Access Code - 4

Change Account (3)

Frequently Asked Questions

What is a Share Account?
Share accounts are all deposit accounts, including Checking, Savings, Holiday Club, Money Markets, Certificates of Deposit (CDs) and Individual Retirement Accounts (IRAs). Money Market Accounts are stated as Checking Accounts and are included in the Open Share List.

What is My Access Code?
Your access code is your Personal Identification Number (PIN). The first time you use 24-Hour Phone Banking, the system will ask for your access code. Simply create your own access code with a minimum of 4 digits. For security purposes, the system asks you to create a second different access code with a minimum of 6 digits. You will need to use both codes each time you use the system.

How Do I Learn My Share and Loan IDs?
You will find your share and loan IDs under the Balance Inquiry Menu (press 1). Within that menu, press 2 for a list of your share/deposit IDs and balances; press 4 for a list of your loan IDs and balances.

What Additional Information Do I Need?
If you are transferring funds between account numbers, the system requires the first two letters of the last name of the person’s account you are transferring to. The system will prompt you through the process.

Have Questions?
Please call us at 303-321-4209 or 1-800-858-7212.