Business Login Help

Online Business Banking Login Help

  1. Q: Related to the security feature, can I provide an international phone number for the text or phone call?
    A: No, unfortunately not.

  2. Q: How long does my security code last before it expires?
    A: You have fifteen (15) minutes to enter the security code received by text message or phone call. 

  3. Q: How many different phone numbers can I add to my Online Business Banking profile for receiving security codes?
    A: You may add up to three (3) phone numbers. Please keep in mind that the code will be sent only to the phone number you choose.

  4. Q: How do I add or delete phone numbers for receiving security codes in Online Business Banking?
    A: After logging in to Online Banking, click on your profile in the top right corner. Then click Settings > Contact > Add a phone number.

  5. Q: What do I do if I lost the phone that was set up for receiving security codes and I can no longer access my Online Business Banking account?
    A: Please call us at 303-321-4209 for further assistance.

  6. Q: It appears I am "locked out" of Online Business Banking. Why?
    A: You may be locked out of Online Business Banking if you tried to enter your password five times or more unsuccessfully. You can still reset your password once you’re locked out. If you need further assistance, please call us at 303-321-4209.

  7. Q: Will I get a login error if I try to enter my password twice, then use the "Forgot Password" link and answer the security questions correctly?
    A: Good news - you will not receive an error message in this scenario. At this time, you will be able to choose a new password and you should be able to login to Online Business Banking.

  8. Q: I am being asked security questions that I didn't set up. What should I do?
    A: This indicates that the username you’re entering is likely incorrect. Please use the “Forgot Username” feature.

  9. Q: Can I reuse a previously used Online Business Banking password for my new Online Business Banking password?
    A: For security purposes, the system will not let you use a password you have used in the past. Please create a new password.

  10. Q: I am a secondary member on the account, can I still logon to Online Business Banking?
    A: Please have the primary online banking user create a sub-user login for you.

  11. Q: Can there be more than one username and password for the account?
    A: Yes, the primary online banking users can create sub-users by using the BusinessAdmin widget.

  12. Q: Above you mention calling Westerra, but what are the hours when I can reach your call center staff?
    A: Westerra's Contact Center is open Monday through Friday, 8 a.m. until 6 p.m. Mountain Standard Time (MST) On Saturdays, you can reach us from 8 a.m. to 1 p.m. (MST) at 303-321-4209.

  13. Q: I am having a totally different problem in Online Business Banking. What should I do?
    A: We are happy to help. Please call us at 303-321-4209 for further assistance.

  14. Q: Which browsers are supported and allowed for Online Business Banking?
    A: Below are details about the supported and allowed browsers for Online Business Banking:

Windows and Apple OS X computing platforms as well as Android and IOS mobile platforms are supported.

Support is as follows:

  • Windows: versions that are still supported by Microsoft and support a browser listed above.

  • OSX: versions that are still supported by Apple and support a browser listed above.

  • Android: v5.0 and above

  • IOS: The last 2 major releases.

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