FREE Online Banking & Bill Pay

Westerra Credit Union

Disclosures and Agreements

Membership and Business Account Agreements, Disclosures, and Information Guide
Funds Availability Policy & Electronic Funds Transfer Agreement
Visa Signature and Select Credit Card Agreement
VISA Platinum and Classic Credit Card Agreement
Westerra Online Disclosures
Westerra Mobile Banking Disclosures
Statement Disclosures
eStatement and eNotice Consent
Equal Credit Opportunity Act/Regulation B
Service Charge and Fee Schedule


This Agreement and Disclosure provides information about Westerra Credit Union Online Banking Service (“Westerra Online”). For the purpose of this document, the words “you,” and “yours” shall refer to each member who is eligible and signs up for Westerra Online and the words “we,” “us,” “our,” “Westerra” and “Credit Union” shall refer to Westerra Credit Union. The word “Account” means any one or more accounts you have with the Credit Union. Please read this disclosure carefully because it represents our mutual agreement with respect to transactions on Westerra Online. You should print out and keep this disclosure statement for future reference.

You understand that in order to use Westerra Online, you must have an Account with Westerra and a self-chosen username and password.

Westerra Credit Union Username and Password:
Westerra uses your unique username which will serve as your identification when using our Internet account access services. In addition to your username, we require the use of a password which you may change at your convenience. These two unique pieces of information provide online protection and enable you to view your account information quickly, easily and safely. NOTE: Westerra Credit Union will never ask you for your password. Please keep your username and password in a secure place. If you feel either may have been lost or compromised, please notify Westerra Credit Union immediately at 303-321-4209 or 1-800-858-7212.

General Information About Westerra Online:
Westerra Online is an Internet account access service. You may access your Account by computer, using your username, password and Internet connection, at virtually any time, day or night, 7 days a week to (1) check account balances, (2) transfer money (3) check the history of your Account, (4) pay most bills with Westerra Online Bill Payment Service and (5) obtain Westerra product and service information. However, Westerra Online may occasionally be unavailable due to record updating or technical difficulties.

Westerra may discontinue or restrict Westerra Online transactions without notice. You may terminate this agreement at any time by giving the Credit Union written notice. Entering your PIN when you sign in to Westerra Online means you have read, understood and agreed with the disclosure connected with this service. You agree to be bound by future changes in terms that will be provided electronically. Additionally, you agree to be bound by future changes in terms relating to fees and consumer liability, notice of which shall be given in writing by mail at least twenty-one (21) days prior to implementation. You agree to review the disclosures that are provided each time you access Westerra Online. Unless otherwise noted, all days are business days and exclude holidays.

Equipment and Technical Requirements:
You understand that you must have Internet Access through an Internet Service Provider and Internet Browser Software to use Westerra Online. For your protection, Westerra’s Internet server requires you to use a form-capable browser such as Microsoft Internet Explorer. When your browser communicates with our server, the application information form is encrypted for security while traveling over the Internet. You understand that Westerra does not make any warranties on equipment, hardware, software or Internet Service Provider service, or any part therein, expressed or implied, including, without limitation, warranties of merchantability or fitness for a particular purpose.

Consumer Liability Disclosure:
By accessing Westerra Online, you agree that it is your responsibility to safeguard your username and password in order to prevent unauthorized transactions and/or Account access. You assume all responsibility for any losses that occur on your account due to negligence such as failing to protect your username and password from unauthorized use. You also agree that Westerra may revoke Internet account access if unauthorized account access and/or transactions occur (1) as the apparent result of your negligence in safeguarding your username and password, (2) for any violation of the terms of use described herein, (3) for use of the system for illegal activities or (4) for any other use of the system that, in Westerra’s opinion presents an unreasonable risk of damage or loss to Westerra, its members or third parties.

You agree to notify Westerra AT ONCE if you believe that your username and/or password has been lost or stolen or that your account has been accessed without your authorization. You could lose all the money in your account, plus your maximum overdraft line of credit. Utilize the following information to contact Westerra:

Westerra Credit Union
3700 E. Alameda Ave.
Denver, CO 80209
Business Days: Monday through Friday, excluding federal holidays
Telephone Service Center: 303-321-4209 or 1-800-858-7212

The best way to minimize your possible loss is to immediately contact Westerra by telephone, although you may advise Westerra in person or in writing.

If you inform us within two (2) business days after you learn of unauthorized access to your Account, you can lose no more than $50 from your Account due to such unauthorized access.  If you do NOT inform us within (2) business days after you learn of the unauthorized access, and we can prove we could have stopped someone from using your account without your permission had you informed us, you could lose as much as $500 from your Account.

Advise Westerra AT ONCE if your Account statement evidences any electronic fund transfer that you did not make or authorize. If you do not tell us within sixty (60) days after the first statement that reflected the unauthorized transfer was mailed to you, you may not be reimbursed for the unauthorized transfer, provided we can prove that we could have stopped the unauthorized transfer had you informed us in the allotted time.
Westerra reserves the right to extend the above time periods for good cause shown.

Access to Westerra Online is free. However, regular charges and fees apply to certain transactions. Westerra reserves the right to charge for Internet Account access services. You will be given at least thirty (30) days advance notice before Westerra Credit Union implements any charges or fees for any Internet Account access related services.

Transfer Terms and Limitations:
In compliance with Federal Regulation D, Westerra is required to limit transfers from share savings and money market accounts to no more than six (6) transfers per calendar month and a maximum of three (3) checks per month if they are to another of your Westerra accounts or a third party by means of a preauthorized, automatic, telephonic (Phone Banking or oral) or Internet instruction.

There is no limit on the number of transfers from your share savings and money market account if they are made in person, by mail or to make monthly payments on loans at Westerra.

Liability for Failure to Make Transfers:
If Westerra does not complete a transfer to or from your account on time or in the correct amount according to this disclosure statement with you, we will be liable for your losses or damages not to exceed the amount of the transaction, except as otherwise provided by law. However, there are some exceptions. We will NOT be liable, if:

(1) Through no fault of ours, you do not have enough money in your account to make the transfer;
(2) You have an overdraft protection line of credit and the transfer would go over the credit limit;
(3) The terminal or computer was malfunctioning in a manner which you knew, or reasonably should have known, would adversely affect the completion of your transaction; or
(4) Circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.

Account Information:
We will disclose information to third parties about your account or the transactions you make:
(1) Where it is necessary for completing transfers;
(2) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
(3) In order to comply with a government agency or court orders; or
(4) If you give us written permission.

Error Resolution Notice:
Immediately call or write us at the telephone number or address listed above if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. If you inform us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

In Informing us of an error regarding your electronic transfers:
(1) Tell us your name and account number;
(2) Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
(3) Tell us the dollar amount of the suspected error.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

Terms and Conditions Agreement for Westerra Online Bill Payment Service
This Agreement and Disclosure provides information about Westerra Credit Union Online Bill Payment Service (“Westerra Online Bill Payment”). For the purpose of this document, the words “you” and “yours” shall refer to each member who is eligible and signs up for Westerra Online Bill Payment and the words “we,” “us,” “our,” “Westerra” and “Credit Union” shall refer to Westerra Credit Union. The word “Account” means any one or more accounts you have with the Credit Union. Please read this disclosure carefully because it represents our mutual agreement with respect to transactions on Westerra Online Bill Payment.

Acknowledgement of Receipt of Terms and Conditions
You acknowledge electronic receipt of the Terms and Conditions Agreement ("Agreement") associated with Westerra Online Bill Payment and agree that you have read and will abide by this Agreement. You also agree that the Credit Union does not need to provide you with an additional paper (non-electronic) copy of this Agreement unless specifically requested. Further, you understand that a copy of this Agreement can be printed by using your browser's print command and a printer.

Using the Service
To gain access to Westerra Online Bill Payment, you must first sign on to the Westerra Credit Union Online Banking Service (“Westerra Online”) with your Westerra Online username and password. Select "Bill Payment” from the Westerra Online menu. By using Westerra Online Bill Payment, you agree not to give or make available your Westerra Online username and password to any person not authorized to access your account.

The Service
You may use a computer to electronically direct the Credit Union to make payments from your designated share accounts to third parties ("Payees") whom you have selected in advance to receive payment by means of Westerra Online Bill Payment. You may make payments through Westerra Online Bill Payment to any business, merchant or professional that generates a bill or invoice for products or services provided to you on your behalf and that has an address we can verify. You may also make payments through Westerra Online Bill Payment to individuals, family or friends for non-business purposes. Payments may be made only to Payees with a United States address. You may not make a payment of alimony, child support, taxes, or other governmental fees or court-directed payments through Westerra Online Bill Payment. All references to "Business Day" in this document mean Monday through Friday, excluding federal holidays. All references to time of day in this document refer to Mountain Standard Time (“MST”).

To use Westerra Online Bill Payment, you must provide information online to the Credit Union that identifies your Payees. You must provide sufficient information about a Payee to permit the Credit Union to properly direct a payment and permit the Payee upon receipt of a payment to identify you as the payment source. You do this by accurately filling in all required fields. Please remember to check the accuracy of the information provided. Inaccurate information may affect your payments.

Types of Bill Payments
You will be able to set up the following types of bill payments:

Single Payments: Single Payments are payments you initiate each time by setting the payment amount and debit date. A payment may be scheduled to be made on a future date or initiated the day you enter the payment information on Westerra Online Bill Payment. Payments scheduled for a future date can be cancelled or changed until 12:00 a.m. before the scheduled debit date. If you would like to make a payment only once, use the Single Payment option. This will save your payment information for future reference.

Recurring Payments: Recurring Payments are payments that repeat on a fixed debit date and fixed amount. You have the option to set recurring payments to continue until a set maturity date. If the fixed debit date does not exist in a certain month, then the payment will be initiated on the last business day of the month. For example, if you schedule a payment for the 30th of each month, your payment for the month of February will be initiated on or before the 28th of February. If the payment date falls on a day other than a business day in any month, your payment will be initiated on the next business day. For example, if you schedule a payment on the 5th of each month, and August 5th is a Saturday, your payment for August would be initiated on August 7th (the next business day). Please note that the Payment Guarantee described below does not apply to a Recurring Payment if, for that specific payment, the payment date does not fall at least (5) business days prior to the bill’s actual due date.

Processing Payments
Your requested payments will be deducted from your account on the Scheduled Debit Date and will be processed at 8:00 a.m. Any bill payment requests scheduled on a weekend or holiday will be processed on the next business day. After the funds are debited from your account, payments are delivered to the payee either electronically or by check. Payments sent electronically may take up to two business days for the payee to receive. Checks are mailed to those payees not set up to accept electronic payments and may take five business days from the scheduled payment date for the payee to receive. It is your responsibility to schedule your payments in such a manner that your obligations will be paid on time. We recommend you enter and transmit your payment instructions at least (5) five business days before a payment is due. If you do not allow sufficient time, you assume full responsibility for any loss of interest, late payments or finance charges that may be imposed as a result of your failure to transmit a timely payment authorization.

It is understood that due to circumstances beyond the control of the Service, particularly delays in handling and posting payments by slow responding Payees, including companies or financial institutions, some transactions may take longer to be credited by your Payee to your account with the Payee.

Payment Guarantee
We will reimburse you for any late payment fees or penalties you are charged for a payment that is not received by the bill's actual due date under the following conditions: (a) The Credit Union did not refuse the transaction if the Credit Union reasonably believed such refusal is necessary for security reasons; (b) You must have properly scheduled the payment to be initiated on a date at least five (5) business days prior to the bill's actual due date for Recurring Payments (you must allow additional time for months in which weekend or holidays reduce the number of business days between the Recurring Payment date and the bill's actual due date); (c) You must have provided us with the correct Payee name, address and account information and with the correct payment amount; (d) You must have sufficient funds to complete the payment in your account on the Scheduled Payment Date; (e) The late payment fee or penalty, or the method of its calculation, must be what is published by the Payee prior to the bill's actual due date; (f) The Payee does not mishandle or delay the payment received; and (g) There are no circumstances beyond the Credit Union's control (such as, but not limited to, fire or flood) that prevent the proper execution of the transaction.

Note: The Credit Union has the right to refuse a transaction if the Credit Union reasonably believes such refusal is necessary for security reasons, for violation of the terms of use, for use of the system for illegal activities or for any other use of the system that in the opinion of the Credit Union presents an unreasonable risk of damage or loss to the Credit Union, its users or third parties.

Changing or Canceling Payments
A bill payment is considered "Paid" once the funds have been withdrawn from your account, which could occur up to five (5) business days prior to the due date. A bill payment is a "Scheduled Payment" starting from the time you enter Payment Instructions until the payment is deducted from your account. You may edit any Scheduled Payment (including recurring bill payments) by clicking the "Change" icon under the Scheduled Payments screen. You may cancel any "Scheduled Payment" by clicking the "Delete" icon under the Scheduled Payments screen. There is no charge for canceling or editing a Scheduled Payment that is not considered Paid. Note: It is not possible to stop or cancel a payment which is considered "Paid" as defined above.

All of your payments made through Westerra Online Bill Payment will appear on your monthly account statement(s). Make sure to completely fill out the bill pay information for each designated payee and give each payment a nickname. The nickname will appear on your regular member statement.

Canceling the Service
Please contact the Credit Union to cancel your enrollment in Westerra Online Bill Payment.


Monthly Statement
Credit Card Statement
HELOC Statement


Election to Receive Periodic Statements and Notifications in Electronic Form Disclosure
By agreeing to these terms you agree to receive your statement and other disclosures, that are required to be provided to you by law, electronically.  After agreeing to these terms, you will no longer receive paper statements or notifications (i.e. CD Maturity Notice, Address Change Confirmation Request, Overdraft Notice, et. al.) that would otherwise be sent to you in paper form via U.S. Postal Service.

In making this election, you retain the right to notify Westerra Credit Union of your decision to rescind this election and to begin receiving statements, disclosures and notices in paper form. If you choose to rescind this election, you agree to provide us notification no less than five (5) business days prior to the date that the periodic statement would normally be made available to you. Further, you agree that you will provide this notification by e-mail to or by calling the Credit Union at 303-321-4209 or 1-800-858-7212. Withdrawal of this consent may result in a change of terms to your checking account with the Credit Union.  Please contact the Credit Union at the above telephone number to identify how this electronic statement election may affect your account.

If, during the period of time that you have elected to receive statements electronically, and you wish to receive a paper copy of any individual statement, you may do so by contacting the Credit Union at the e-mail address or telephone number noted above. You agree to pay the fee according to the Credit Union's fee schedule for a statement printout.

Hardware and Software Requirements and Method of Obtaining Electronic Statements, Disclosure and Notifications.
Electronic statements to Westerra Credit Union accounts will be accessed through Westerra Credit Union’s Online Banking system, located on our website at

If you wish to receive electronic statements, disclosures and notices you must have Internet access with a compatible browser and an e-mail address that will be used to notify you when your electronic statements and/or notices are available.

Recommended Browsers:
Internet Explorer
Google Chrome

Always keep your browsers up to date.
The electronic statements, disclosures and notices will be available at for no less than 90 days. To retain a copy for your purposes, you should print this information using the print command in either of the browser software packages named above.


• On the basis of race, color, national origin, religion, sex, marital status, or age
• Because income is from public assistance, or
• Because a right was exercised under the Consumer Credit Protection Act.


National Credit Union Administration
Office of Examination and Insurance
1775 Duke Street
Alexandria, VA 22314-3428