Ways we can Help
With the impact of the Coronavirus, we have been moving quickly to make sure you have access to the financial services and relief you need to ease your stress and give yourself some peace of mind. Here are some immediate steps we have taken to help members during this crisis.

Please let us know how we can help you.
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We are currently waiving fees for overdrafts, late payments on loans, credit card cash advances, Certificate of Deposit (CD) early withdrawals, Reg D withdrawal limits, cashier’s checks, teller checks, money orders, ATMs outside the CO-OP Network, and fees when balances in Interest Checking drop lower than the minimum. These fee waivers are already in place and no action is required on your part.

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Loan Assistance

If you need help with your monthly loan payment, please reach out to discuss your specific situation with a care specialist at 303-321-4209. We have multiple options that can be tailored to your specific needs.

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If you’re worried about making your mortgage payments, here’s what you should know:

  • If you can, it’s best to continue making your mortgage payment.
  • Any late fees are waived for April, May and June.
  • If you expect COVID-19 to impact you for a while, you may want to consider an initial relief option of a forbearance, which is a temporary stoppage of your mortgage payments for three months. If you need additional assistance after that time, we would work with you to determine the best options to resume payments. During the months of a forbearance plan, late fees are waived and missed payments are not reported to credit bureaus.
    • The easiest way to start the forbearance process is to go directly to https://loansolutioncenter.com. Please be prepared to sign up, register and follow the prompts. You will need to have your Social Security Number (using the dashes between the numbers), the zip code of the property that is collateral for the loan, and your ten digit mortgage loan number. If you do not know your loan number, call 303-321-4209 or email WesterraCanHelp@WesterraCU.com with “Mortgage Help” in the subject line and request your number. After you register, if you do not receive a letter detailing what assistance can be provided within 14 business days, please email WesterraCanHelp@WesterraCU.com with your name, property address, and the last six digits of your loan number. We will research and reply to you as soon as possible.
    • If you would like to call our mortgage service department to talk about this option, please reach out to them directly at 1-866-657-0139. Please be aware that they are currently experiencing extended hold times.
    • If you prefer to email your request, send an email to customerservice@yourmortgage.com. Please include your name, property address and the last six digits of your mortgage loan number.
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If you're facing financial hardship due to an interruption in your income, members who qualify can receive a 30-month Relief Loan with no payments and 0% for the first six months.

  • Call 303-321-4209 or email WesterraCanHelp@WesterraCU.com and put “Relief Loan” in the subject line. In the email, please provide your first and last name, phone number, email address, and the last four digits of your account number.

If you have a business account at Westerra, we are standing by, and ready to work with you to find a solution for your specific situation. The programs and initiatives in the Coronavirus Aid, Relief, and Economic Security (CARES) Act that was just passed by Congress are intended to assist business owners with the needs you have right now.  Learn more.

  • The Paycheck Protection Program (PPP) is an SBA loan designed to help keep workers on the payroll. The SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities.  Learn more.
  • The SBA’s Economic Injury Disaster Loan (EIDL) program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. The loan advance will provide economic relief to businesses currently experiencing a temporary loss of revenue. Funds will be made available within three (3) days of a successful application. This loan advance will not have to be repaid.  EIDL loans are administered directly through the SBA and are funded by the U.S. Treasury— not through Westerra Credit Union. To apply for a COVID-19 Economic Injury Disaster Loan, click here.
  • Westerra Credit Union Business Relief Line of Credit (Non-SBA Loan)-  Current members may apply for this line of credit which includes a 12-month draw period and a special interest rate of Prime (the "Index") plus 0% margin rate for the first 6 months. To apply, just email us at WesterraCanHelp@westerracu.com and put “Business Banking Help” in the subject line. We will reach out to discuss this special low-interest line of credit and other options for your specific situation.

Additional resources are available at www.sba.gov or through the SBA Customer Service Center at 1-800-659-2955.  Learn more

To make it easier to access cash, the daily limit for ATM cash withdrawals has been increased to $1010. You can also deposit cash and checks through our CO-OP Network ATMs and in our branch Night Drop Boxes. Download the Westerra Mobile Banking App and you can deposit checks by taking a picture with your phone!

The most vital thing we can all do to combat the virus is stay home. If you must go to a branch, click here for the latest information on our phased approach to opening branch lobbies. Appointments are also available virtually, by phone or in-person at a branch. All drive-ups are open. The vast majority of our team is working from home to make things happen behind the scenes, to answer your calls and emails, and to meet with you virtually. You can also access your accounts through our Mobile App, Online Banking, Automated Telephone Banking and 1000 free CO-OP ATMs. If you need help using any of these services, please call us at 303-321-4209 or email us at email@WesterraCU.com.

 Click here for the latest updates.

Just because we have to remain apart, doesn’t mean we can’t pull together. If there's anything
we can do to help you, please call us at 303-321-4209 or email WesterraCanHelp@WesterraCU.com.