I wanted to mention again how thankful/grateful Ann and I feel to have had you as our fabulous loan officer! Your skills, attitude, amazing service and allowing us to feel at ease throughout the process have enabled us to be 100% on the Joy band-wagon.
My wife and I really appreciated working with your home loan representative, Joy Mantelli. This was the third time we've worked with Joy on a home loan. Joy was responsive and informative in keeping us up-to-date during the process. She was very professional and compassionate when resolving any issues. I have bought homes and refinanced several times in my life and would have to say, working with Westerra has been the best experience. It is always a pleasure when working with Joy.
I cannot thank you enough for all you have done for us during this past month. Yesterday’s closing went seamless (as expected). Your top-notch client service and passion for success truly stands out in my mind, especially in my line of work. Westerra is very lucky to have you on their team. For any future transactions, I will definitely contact you first and provide recommendations your way as I hear of them. Cheers to everything we are thankful for…today it is you!
We are so very thankful for all your help on helping us get this home! We truly could not have done it without wonderful people like you working so diligently and relentlessly to make sure we always had what we needed to succeed. You are the best and continue to be! So, really this is one year of celebration of not only our homeownership, but also remembering how awesome you are!
The closing went well and it was seamless. Thank you so much for all of your support and hard work. You went above and beyond. Thank you again for everything.
Thanks again for all your help (and persistence) in facilitating the refinancing of my mortgage. I enjoyed working with you and really appreciate that you kept me informed of how things were progressing, as well as timeframes for the completion of process milestones along the way.
Joy was fantastic to work with - she was quick to process my application, told me exactly what I needed to give her and by when, and explained everything to me. She went above and beyond, helping me on a Saturday evening so that I could get an offer in on my house - something that without her assistance wouldn't be possible. I felt 100% comfortable as a first-time homebuyer in Joy's hands.
Joy Mantelli is one of those rare individuals whose personality, sincerity and aptitude are perfectly suited to her occupation. She's a person who makes financial transactions feel like a warm hug. It's really quite a remarkable thing. On top of that, she's very knowledgeable and consistent when it comes to updates and advice. Westerra is very fortunate to have her.
Joy was a "joy" to work with! She was professional, knowledgeable, responsive and displayed a sense of deep caring for our situation. We have never had a better experience with a financial transaction as we have had with Joy...for this she is to be commended!
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