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Westerra Credit Union

Mobile Banking Security

With Westerra's Mobile Banking App you can rest assured your account information is safe.  Westerra Mobile Banking is a secure way to access your account anywhere you are. It uses the most secure form of authentication and encryption, just like if you were on our Online Banking system on your home PC or laptop. The Mobile Banking App uses the same 128-bit encryption technology used for Westerra Online Banking. Your identity is verified through multiple factors, account numbers are masked and mobile app sessions are automatically timed-out after ten minutes of inactivity.

Identity Protection

Want to learn more about protecting yourself from identity theft or fraud? See our Fraud Alerts page to learn valuable information on how to protect you and your account.

Mobile Security Tips

Use common "Web" sense
Follow the same best practices you do when browsing the Internet or accessing email from your PC. For example:

  • Don't click on links sent via text or email from people you don't know.
  • Be careful about downloading applications and/or opening files from sites you are not familiar with.

Make your phone more secure

  • Review your phone's user manual to gain a better understanding of what security options are available on your device.
  • Consider additional security software and antivirus solutions.
  • Disabling your Bluetooth connection when it's not in use can prevent attackers from taking advantage of that connection to download malicious code to your device.

Lock your phone

Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device to make it more difficult for someone else to view your information. Also be sure to store your device in a secure location.

Only keep what you need

Regularly delete old text messages, clear your browser history and delete files from your phone. Also, make sure you remove all sensitive information prior to recycling, selling, or giving away your device.

Make sure you know your phone

Keep a record of your phone's make, model and serial number. This information could prove valuable if your device is lost or stolen.

What if my phone gets stolen?

  • Quickly notify your service provider so your device can be disabled, reducing the risk of your information being accessed.
  • Call Westerra at 303-321-4209 so that we can deactivate your mobile banking information so nobody can attempt to logon using your smartphone.

Download only from reputable sources

Download mobile apps only from reputable sources to ensure the safety of your personal and account information. We encourage users to download the most recent version of our Westerra Mobile Banking App and keep it updated. Our mobile app is supported by Android and iPhone smartphones and the iPad.

Sign-off when you are done

For your security, sign off when you finish using the App.