Providing members a quality service experience is extremely important to us--and we know it is important to you, too. Monthly, we ask members to rate their service experience on a scale of 1 to 10, with 10 being Extremely Satisfied.
Service Quality Scores - Members rate their service experience
Jan - December 2013 Average 88% of members rate our service 90% or higher
Voted Best of the Best by Consumers
Westerra was voted Best Financial Institution in Parker by readers of the Parker Chronicle in the "Best of the Best 2012" reader survey conducted by Colorado Community Media newspapers. Congratulations to the Parker branch at 10169 South Parker Road!
What Members Are Saying....
Here is a sampling of comments received on recent member surveys:
- When anyone asks who I bank with, I always tell them about Westerra Credit Union. I always
have a postive experience, whichever branch I visit! -John
- When I moved here from Iowa, Westerra made me feel right at home. The friendly faces and
smiling attitudes make this credit union amazing! - Laura
- I have been with the Credit Union since 1964 when they helped me when I was a single mother
with financial needs. We financed our house with you. (Paid off several years ago.) -Edith
Our Value Proposition—Low fees and top notch service—we make it easy to choose Westerra!—drives a focus on ensuring we provide an exceptional service experience, have lower and fewer fees than other financial institutions in the Denver metro area, and make it easy for you to do business with us. Please tell your friends and family about the value of Westerra membership--you can receive $52.80 and they will, too.
Thank you—we appreciate your feedback and look forward to continuing to serve you!