My wife and I did a refi on our home earlier this summer. We were extremely impressed and pleased with how Monika worked for us. She was very knowledgeable and used it to help us with this loan. We are late in expressing our gratitude for her and your credit union’s speedy accomplishment but want you to know that we feel she went above and beyond in making this happen. Thank you. We are satisfied customers.
I just wanted to thank you for everything you have done for me and my family during this [home buying] process. You have been incredibly helpful, professional and sweet. You are amazing at what you do. We will be able to make so many incredible memories in our new home with the help of you and Westerra Credit Union.
Monika Higgins was helpful, friendly and professional in her handling of our account.
Not only was Monika responsive to us, but also to our Realtor. The loan seemed pretty standard to me but my Realtor could not believe how available Monika was to her, and how ahead of the game our loan paperwork was. Really appreciated her.
Monika is a great representative for Westerra. From our first conversation she was polite, professional, friendly and always had a positive attitude. She guided us through the refinance process, offered advice, kept us informed and even expedited our closing! The overall refinance could not have gone smoother. Thank You Monika!
Monika set me at ease instantly. Her confidence and intellect, especially in regards to finance, made me utterly secure in the financial move I made. Monika is very talented in people skills. Can't say enough, just thanks a million.
Where do I start? By guiding me through the decisions and answering questions she must have answered a hundred times, as if I was the first person perceptive enough to ask it. Responding after-hours to routine issues (that were new issues for me). Finding out who could unlock my locked HELOC so I could adjust a fund transfer. By being reassuringly cordial when I nervously dithered about whether I should wait or move forward - which I think resulted in better decisions.
Monika responded to all my questions within 24 hours. She recommended an insurance agency that reduced my monthly rate by $100/mo. She explained all the documents in a way I could understand. She also shared her cell number should I have any questions while away from my laptop. I would highly recommend Monika to any friends looking to refinance with Westerra!
While choosing a mortgage company to refinance I ended up with Westerra Credit Union because of Monika Higgins. From the first meeting with her I could tell she is very knowledgeable, honest and practical with presentation and all the details. After that she kept me informed up-to-date every step of the way and made me feel like she can put herself in my position. Therefore I'll continue to do business with Westerra Credit Union and if possible recommend her to anybody.
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