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Protect yourself from identity theft and fraud

The Security Center brings you safety tips, security notices and the most current scam alerts to help protect you and your security online.

Russia's invasion of Ukraine heightens global cybersecurity warnings

3/2/2022 – As you have likely seen in the news, there are heightened alerts surrounding cybersecurity as a result of the Russia's invasion of Ukraine.

We urge all our members to be extra cautious of phishing emails and texts from unknown sources. Do not click links or open attachments from unexpected emails or texts.

The financial sector globally is strengthening their monitoring and cyber defenses as a result of the conflict. Westerra has robust security monitoring in place and continues to closely follow the situation. Our vendor security and control assurance reports are closely reviewed to confirm preparedness for potential threats.

Keep your defenses up:

Be cautious of any email, text message or phone call that you are not expecting. Here is what you should look for to determine if an email is a phishing email:

  • Urgent call to action or threats – Be suspicious of emails that claim you must click, call or open an attachment immediately.

  • First time or infrequent senders – When you get an email from somebody you don’t recognize, take a moment to examine it carefully before you proceed.

  • Spelling and bad grammar – If an email message has obvious spelling or grammatical errors, it might be a scam.

  • Suspicious links or unexpected attachments – If you suspect that an email message is a scam, don't open any links or attachments that you see. Instead, hover your mouse over, but don't click, the link to see if the address matches the link that was typed in the message.

  • If someone reaches out to you representing to be from Westerra Credit Union and asking for information, do not provide them anything. Please share any texts or emails with us that you receive to assist us in alerting other members at Email@WesterraCU.com.

Westerra Credit Union will not reach out to you asking for:

  • Your personal or account information such as your ATM/debit/credit card Personal Identification Number (PIN)

  • Your digital banking username or password

  • Your date of birth

  • Or your Social Security Number

And as a good security practice:

  • Do not give your personal information to anyone who calls, texts or emails you requesting this information, as these may be attempts to gain access to your information and identity for fraudulent purposes.

  • If you initiated the communication, interaction or transaction with Westerra, for security purposes, we may ask for this type of information by phone, email or text message to assist us in confirming your identity.

  • Westerra has multi-factor authentication (MFA) systems in place for employees and members to validate their identity when logging into systems or when contacting us for transactional purposes.

  • We will never ask you to send personal or account information through an email. For security purposes, call us or send your message through our digital banking secured messaging.

As always, your financial security is our top priority. We will continue to share any updates as they become available.

Also, you can rest assured your funds at Westerra are federally insured up to $250,000 per member by the National Credit Union Administration. Individual Retirement Accounts are federally insured up to an additional $250,000.

Beware of fraudsters asking for your personal information

1/27/2022 — Do not give your personal information to anyone who reaches out to you by phone, text or email. These are attempts to gain access to your information and identity for fraudulent purposes.

Westerra will not reach out to you asking for personal or account information. If someone does, do not provide them anything. Please share any texts or emails with us that you receive to assist us in alerting other members at Email@WesterraCU.com.

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