Nancy Lumbye was our Mortgage Loan Officer and she went above and beyond to help us get approved to refinance our current loan and HELOC. We ran into several hurdles along the way, but that did not stop her determination to help us. I have never had such great customer service from any bank. Nancy is truly an asset to your company. We are grateful for her help to get us in a better financial situation. Because of this great experience we will refer Westerra to all of our friends, family and co-workers in need of financial/banking assistance.
Westerra is an amazing bank to work with. This place goes above and beyond the call of duty. It was a great experience.
Nancy does an amazing job. She will make sure you have all that is needed to process your loan and get you financed. She works above and beyond the call of duty to make her clients' lives easier.
Thank you for everything! The closing went very smooth with no problems. You [Nancy] did a great job!
[You provided] exactly the type of smart, informed facts we needed. Darn, you are good! Thanks so much for taking the time to run through this exercise with us. It's exactly the reason why we left [other financial institution] to join Westerra in the first place. We are so grateful for your work in educating us. Again, thank you so much for reviewing our case.
Nancy is thorough and will do anything needed to help you get the house you want. She is an expert at all types and phases of home financing.
You have been so great to work with!! Smooth, I like it!
I have never been so impressed with a loan officer. Nancy is extraordinarily competent and takes a personal interest in securing your loan.
You are the coolest lender ever!
Just wanted to let you know that we really did appreciate your thorough professionalism, your attention to detail, your going the extra mile to ensure that everything worked out. We also appreciate that you took the time and effort to drive all the way out to the closing to provide us with those wonderful Westerra coffee cups. I know it was a long drive, but we really, really appreciate the effort. Thanks for everything you did.
Nancy always had our best interest in the forefront.
Nancy is the best!
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