Account takeovers are on the rise. Here is how to protect yourself.

These situations can catch anyone off guard, especially when the message appears to come from a financial institution you trust.

At Westerra Credit Union, we hear from members who are surprised by how real these interactions feel. Understanding how these scams work can help you spot them sooner and protect your accounts with confidence.

What is an account takeover?

An account takeover happens when a scammer gains access to your financial account after you are tricked into sharing sensitive information. This may include your online banking username or password, or a one-time passcode sent to your phone or email.

Once a scammer has that information, they can sign in as if they were you and begin moving money or changing account details.

How scammers impersonate financial institutions

Scammers often pretend to be organizations you already recognize, including Westerra Credit Union. Their goal is to sound credible and create a sense of urgency so you act quickly.

Phone calls that seem real

In many cases, the scam starts with a phone call. The scammer spoofs the phone number so your caller ID displays “Westerra Credit Union” or the name of another financial institution you use.

During the call, the impersonator may claim there is a suspicious completed or pending transaction on your account. They may sound calm, professional and helpful. Because the call appears legitimate, members may believe they are speaking directly with their financial institution.

You may then be asked to:

• Confirm your online banking username or password

• Share a one-time passcode that was just sent to you

The pressure of the moment can make it difficult to pause. Once you share that information, the scammer can take over your account.

Emails that lead to compromised accounts

Account takeovers can also begin with phishing emails. These messages are designed to look authentic and may reference account activity, security alerts or required action.

Clicking a link from an unverified source can lead to:

• A fake website designed to collect your login information

• A compromised email account that gives scammers additional access

From there, scammers can reset passwords and move quickly.

Signs something is not right

Trust your instincts if something feels off. Watch for these warning signs:

• Requests for your online banking password or one-time passcode — financial institutions will never ask you for them

• Pressure to act immediately

• Unexpected emails asking you to click links or open attachments

• Messages that rely on fear or urgency

Steps you can take to stay protected

A few simple habits can make a big difference in keeping your accounts secure.

• Keep your information private.

• No matter how convincing a call, text or email may sound, do not share your online banking username, password or one-time passcodes with anyone.

If you are asked for this information, the request is not coming from Westerra Credit Union.

Pause and verify

If you receive a call claiming to be from Westerra Credit Union and something does not feel right, hang up. Then contact us directly using the phone number listed on WesterraCU.com. This helps ensure you are speaking with us and not an impersonator.

Be selective with links

Only click links from sources you trust. If an email seems unexpected or suspicious, avoid clicking links or downloading attachments. Deleting the message or reporting it as phishing is the safest choice.

Secure your email account

Your email account often connects to your financial life. Use a strong, unique password, and enable multifactor authentication whenever possible.

What to do if you think your account has been compromised

If you believe you may have shared information with a scammer or notice unusual activity, take action right away.

• Contact Westerra Credit Union as soon as possible

• Change your online banking password

• Monitor your accounts for unauthorized transactions

Reaching out quickly helps limit potential damage and allows us to support you right away.

You can do money, and you can spot a scam

Scammers may be persistent, but knowledge gives you the upper hand. Slowing down, asking questions and knowing what Westerra Credit Union will never ask for can help keep your accounts safe.

At Westerra Credit Union, your financial security matters. Trust your instincts, protect your information and remember that you never need to share your login credentials or one-time passcodes.

If you ever have concerns, reach out to your financial institution using its official website or one of its verified phone numbers.