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Forms

  • Account Change Request Form - Use this form to change your legal name or add another person as a joint owner on your account.

  • Revoke Joint Owner Form - This form removes an individual from your account. Please note this form needs to be notarized or signed in front of a Westerra employee.

If you're trying to dispute an ACH transaction, please call our Contact Center at 303-321-4209 or 1-800-858-7212, Monday - Friday 8:00 a.m. - 6:00 p.m., Saturdays 9:00 a.m. - 1:00 p.m.

  • Fraudulent Transaction Disputes - If you see a credit/debit card transaction posted that you did not participate in or if your card has been lost or stolen.

  • Merchant Transaction Disputes - Cancellation/Return of Merchandise/Service, Duplicate Charge, Incorrect Amount, Non-receipt of Merchandise/Service, Paid by Other Means or Quality of Merchandise/Service.

  • ATM Deposit/ Dispense Error Transaction Disputes - To dispute an ATM deposit/ dispense error (such as an incorrect amount was dispensed or the amount you deposited differs from the amount on your receipt).

Link your Westerra Credit Card as Checking/Spending Overdraft Protection Form - Complete this form to create or update the Overdraft Protection Sequence for your Checking/Spending Account to include your Westerra Credit Union Credit Card.

Fill out this form to dispute the following types of transactions:

  • Unauthorized Bill Pay Transactions - If you see an unauthorized bill pay transaction posted to your account that you did not make through online bill pay.

  • Account to Account Disputes - If you see a transaction posted as a bill payment withdrawal that you did not make through online bill pay.

  • Peer to Peer Disputes - If you see a transaction posted as a bill payment withdrawal to an external entity and/or a “Westerra Credit Union” debit card withdrawal that you did not make through online bill pay.

  • Westerra Direct Deposit Form - Fill out, print and give this form to your employer to automate payroll deposits into your Westerra account.

  • Advice of Banking Account Change Form - Fill out, print and give this form to a biller so they can set up automatic payments from your account. You can also use our Bill Pay service in Digital Banking.

ACH Stop Payment Request - Fill out this form to stop automatic withdrawals from your account.

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