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New Digital Banking Platform Coming Soon

We have been working behind the scenes for several months building our new Digital Banking platform and we are excited to introduce you to this new modern technology! Members will be upgraded to our new Digital Banking in groups between June and August 2022. The new Digital Banking has an updated look and provides features designed to make your banking experience easy, including spending insights and analysis, budgeting tools, easy transfer and payment features, self-service options, and much more.

KEEP AN EYE OUT

We'll be emailing you to confirm the date when your account will be upgraded. 

You'll receive the email in either June, July or August, 2022 to learn the date your account will be upgraded.

This email will provide a link that leads you through the process of changing your password and logging to the new Digital Banking. Your new password will then carry through to the new Westerra mobile app. After changing your password online, you must download the new Westerra mobile app. On your mobile device, open the App Store (Apple) or Google Play (Android) and download the new app – then look for the logo with the white background. Finally, launch the app and enter your Westerra Digital Banking username and new password.

Person paying bills on their phone
AFTER YOU LOG IN...

... Check that any future payments you had scheduled are still set up.

  1. Your Bill Pay payees and scheduled payments should already be in the new Digital Banking platform. If you do not see them, set them up.

  2. If you had any automated Online Banking internal transfers or payments set up, check that these are in Move Money – Scheduled Transfers. If you do not see them, set them up in Move Money – Make a Transfer.

  3. Any external transfer data will not carry over. You can set up external transfers in Move Money – External Transfers or through Pay People.

  4. The Pay People feature is a free person-to-person payment service that replaces PopMoney. Add any account details you had in PopMoney to Pay People; these will not be on the new Digital Banking platform.

Important! 

The new Digital Banking will include enhanced security measures and a multi-factor authentication process, including a security verification that will only let you login to the new platform to change your password by answering a text or phone call. Therefore, it is important we have your most updated email and phone number. 

Please check this information the next time you log into your personal online banking account, and update this information as needed.  Click on Settings at the top right, then click Profile. Select Email and Phone Number, follow the security step to verify your identity, and confirm or update your email address and phone number. Please place your primary phone number in the home phone field.

If we do not have your accurate email address and identity verification phone number on record in online banking, before we migrate your account to the new Digital Banking platform, you will be unable, for security purposes, to log in to Digital Banking after you download the new app. You will then need to call us to update your information at 303-321-4209 so you can proceed with setting your password to log in.

This is just the beginning!

Watch for more exciting tools and enhancements in future releases that will revolutionize the way you interact with your banking! While the new navigation and self-service options are designed to make your banking experience easy, we have included answers to some frequently asked questions below. If you need assistance, please call us at 303-321-4209.

Give Us A Call

Frequently Asked Questions

The Reasons Behind This Transition

Member Timeline for Upgrades

Downloading and Logging-In


Mobile and App Information


Bill Pay, Payments and Transfers

Other Notes

Benefits and New Features

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