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Digital banking app screens on black phones on red background

Our New Digital Banking is Here

Between now and the end of September, you will begin to see some changes in online and mobile banking. We are switching over groups of members from the current online banking platform to our new Digital Banking platform, and you will receive an invitation by email when your account is ready for the switchover.

Our new Digital Banking and mobile app have a refreshed look and provide exciting new features designed to make your banking experience even easier. From spending insights and analysis, to budgeting tools, self-service options, easy transfers and payments, and so much more, we’re thrilled to bring a whole new world of banking to your fingertips.

Illustration of Email

Get Enrolled

Lookout for an invitation email from Westerra Credit Union. Enrollment is happening in groups through the end of September 2022.

  1. We will email your invitation, which will include your sign-up link. Your account cannot be enrolled until you receive your email invitation.

  2. If you are unsure if your email address or other contact information is up to date, please stop by a branch or call 303-321-4209 for assistance. 

  3. When you receive your email invite, follow the instructions in the email to complete your enrollment, or click on the "Login" button in the top right above. 

  4. If you have already received your invitation email, but have not yet enrolled, please click here to enroll.

Received an invite, but not yet enrolled?

Enroll Now

Download the New App

After you have successfully enrolled, download our new app, and delete the old one.

  1. You will need to complete enrollment before you download the app.  

  2. On your phone, search for “Westerra Credit Union” in your app store, and look for the app with the white icon. You can also find the app by clicking below:App Store (Apple) | Google Play (Android)

  3. Once installed, launch the app and log in with the same username and password you created during your enrollment.

  4. The old app will stop working later this year. Be sure to delete the old app after you complete enrollment. (Hint: the old app has a black icon.)

Person downloading Westerra Digital Banking on their phone

After you have enrolled...

  1. Automated internal transfers and payments you had set up in the past should automatically carry over. Check that these were switched over successfully by logging in and going to Move Money and then Scheduled Transfers in the top menu. If these did not switch over correctly, you can set them up by going to Move Money and then Make a Transfer in the top menu.  

  2. External transfers will not switch over. You can set up external transfers in Move Money and then select External Transfers, or through Pay People in the top menu.

  3. The Pay People feature is a free person-to-person payment service that replaces Popmoney. Add any account details you had in Popmoney to Pay People; these will not automatically switch over.

Not invited to enroll yet? Check that your contact information is up to date

The new Digital Banking platform has enhanced security measures and a multi-factor authentication process, including a security verification that will only let you login to the new platform to change your password by answering a text or phone call. It is important we have your most updated email and phone number.

If you have not been invited to enroll yet in our new Digital Banking platform, please verify that your contact information is up to date the next time you log in to your personal online banking account. Click on Settings at the top right, then click Profile. Select Email and Phone Number, follow the security step to verify your identity, and confirm or update your email address and phone number; add your primary phone number in the Home Phone field.

If we do not have your accurate email address and phone number on record in online banking before we switch over your account to the new Digital Banking platform, for security purposes you will be unable to log in to Digital Banking after you download the new app. Please call us to update your contact information at 303-321-4209.

This is just the beginning!

Watch for more exciting tools and enhancements in future releases that will revolutionize the way you interact with your banking! While the new navigation and self-service options are designed to make your banking experience easy, we have included answers to some frequently asked questions below. If you need assistance, please call us at 303-321-4209.

Give Us A Call

Frequently Asked Questions

The Reasons Behind This Transition

Member Timeline for Upgrades

Downloading and Logging-In

Mobile and App Information

Bill Pay, Payments and Transfers

Other Notes

Benefits and New Features

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