Mobile Banking FAQs

Business Mobile Banking: Getting Started and FAQs

What is Westerra’s Business Mobile Banking?
Westerra’s Business Mobile Banking allows you to manage your business account from your mobile device. With Westerra’s Business Mobile Banking, you can:

  • View account balances and history
  • Transfer funds
  • Pay bills
  • Make mobile check deposits
  • Monitor savings goals
  • Find free ATMs and shared branches
  • Receive mobile alerts via text message*

Mobile Banking provides three ways to access your accounts:
1) Download Westerra’s Business Banking App to your phone.
2) Receive SMS text alerts on your mobile phone.
3) Use WAP (mobile website) through your mobile browser.

What devices can Westerra’s Business Mobile Banking App be used with?
The app is available for iPhone, Android and iPad.

Is Mobile Banking Secure?
Westerra Credit Union is committed to protecting the safety and privacy of your business information. To ensure the security of your account information, a number of security features have been built into Westerra’s Business Mobile Banking.

No Identifiable Information: A mobile banking keyword text message or alert message will not return any personally identifiable information such as your full account number, PIN, email address, or personal address. Your user ID and password will never be included or asked for in any of the text messages that you receive from or send to Westerra Credit Union.

How can I start using Westerra’s Business Mobile Banking?
How To Install the Mobile Banking App:
⦁    You must be enrolled in Westerra Online Banking to use the app. If you are not enrolled in Online Banking, click here to enroll.
⦁    On your mobile device, open the App Store (Apple) or Google Play (Android) and search for “Westerra CU Business Banking” and download the App.
⦁    Launch the app and enter your Westerra Online Business Banking Username and Password.

Are there fees to use mobile banking?
There are no fees to use or access Mobile Banking.
You should contact your mobile provider for information about fees associated with sending or receiving text messages or accessing the internet from your mobile phone.

What accounts are eligible for mobile banking?
All accounts that are accessible through Westerra’s Online Business Banking are eligible for use with Westerra’s Business Mobile Banking. You may choose which accounts to display by going into Settings > Accounts > and hiding/displaying accounts you want.

What do you mean when you say standard messaging charges may apply?
Every mobile carrier has a different rate plan for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access.
Please contact your mobile carrier directly if you aren’t sure what fees you will be charged to use mobile banking, as the credit union has no access to information regarding your personal mobile service billing.

What if my mobile phone is lost or stolen?
Westerra Credit Union will never send full account numbers or other personal information via mobile banking. If your mobile phone is lost or stolen, no one can access your account without knowing your unique login ID and password. In the unfortunate event your mobile phone is either lost or stolen, report it immediately to your mobile carrier. Then you should immediately log in to Westerra Online Banking from your computer and change your username and password.

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