Skip to Main Content

How can we help you?

Frequently Asked Questions

The U.S. government has amended rules to require financial institutions to collect and verify specific information from businesses establishing new memberships, shares or loans. Requiring the disclosure of key individuals who own and/or control a business helps law enforcement investigate and prosecute crimes. Have any questions? Email us. We're here to help! This requirement does not pertain to Sole Proprietorships or Business Club Associations.

With the Westerra Rewards program, you can earn reward points for cash back, gift cards, travel, experiences, merchandise and more with your Visa Signature® credit or debit card. Plus, you can earn bonus points! Westerra Rewards is our way of thanking you for choosing Westerra.

PLEASE NOTE: You can only register one Westerra account per smartphone device. You can log in to multiple Westerra accounts through the iPad app.

You should contact your mobile provider for information about fees associated with sending or receiving text messages or accessing the internet from your mobile phone.

Please note that you can only assign one member account number for access per mobile device.

Please contact your mobile carrier directly if you aren’t sure what fees you will be charged to use mobile banking, as the credit union has no access to information regarding your personal mobile service billing.

Wire transfers are a way to electronically transfer funds from one person or entity to another person or entity.

Quick tips:

  • Do not wire funds to anyone who overpays for something sold online or sends a check or money order, then cancels the deal and asks you to cash the check and wire back the money.

  • Give checks or money orders you receive from a stranger time to clear your accounts before you use the funds. Check with your financial institution for guidelines. If something feels off, it probably is.

Boy rides a skateboard while wearing a toy rocket pack on his back.

Ready to join the WCU community?

Open an account in 4 minutes and 59 seconds (we timed it).